Privacy Policy

Last Updated: May 28, 2026

PersonTea ("we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

• Personal information: name, email address, phone number, and shipping address.
• Health information: symptoms, body constitution, lifestyle and wellness goals you share during consultations.
• Payment information: processed securely by our payment partner (Stripe); we do not store full card numbers.
• Automatically collected: device type, IP address, and usage data.

2. How We Use Your Information

We use your information to personalize your tea formula, fulfil and deliver orders, communicate with you, improve our AI recommendations, and comply with legal obligations.

3. Data Sharing

We share data only with: certified herbalists who review your formula, payment processors, delivery partners, and infrastructure service providers — strictly to deliver our service. We never sell your data.

4. Data Security

Health data is treated as confidential. We use encryption in transit and at rest, secure servers, and strict access controls.

5. Your Rights

You may access, correct, export, or delete your personal data, and opt out of marketing communications at any time.

6. Data Retention

We retain your data while your account is active and for up to 3 years afterward for health records, unless you request deletion.

7. International Data Transfers

PersonTea is based in Hong Kong SAR and may process data across multiple regions with appropriate safeguards.

8. Cookies

We use cookies to keep you signed in and remember preferences. You can control cookies via your browser settings.

9. Changes to This Policy

We will notify you of material changes by email or via the website.

10. Contact Us

Privacy questions: privacy@persontea.com · PersonTea, Hong Kong SAR.